Manage My Data
Click to request to delete "all" or "some" of my account dataIHCT Global Privacy Policy
Effective Date: 01/01/2021
Last Updated: 09/07/2025
IHCT is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data across all regions, including the European Union (EU), United Kingdom (UK), and United States (U.S.).
1. Who We Are
IHCT is an Australian-based wellness technology company that offers digital tools (like the Chuffty app) to help users track daily health activities, mood, and voice wellness logs.
Privacy Policy
Business Trading Name: In Home Health Care Technology (IHCT)
Product & Service: CHUFFTY
Legal Entity: Y BAI & J.A NUDD
Address: 219/585 Little Collins Street Melbourne VIC 3000, Australia
ABN: 42497127605
D.U.N.S. 758553439
In Home Care Technology (IHCT) distributers of the Chuffty App is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
* (AUSTRALIA AU) We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. For more information on GDPR you can visit here: www.aoic.gov.au
* (UNITED KINGDOM UK) We adhere to the extent applicable, to the EU General Data Protection Regulation (GDPR). For more information on GDPR you can visit here: GDPR.eu
* (UNITED STATES (US) We adhere to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For more information on GDPR you can visit here: CCPA oag.ca.gov & CPRA cppa.ca.gov
2. Data We Collect
| Category | Examples |
|---|---|
| Identity Data | Name, age, gender |
| Contact Data | Email address, phone (optional) |
| Health & Wellness Data | Mood logs, voice recordings, activity history |
| Technical Data | IP address, device info, usage logs |
| Inferences | Wellness patterns generated from user behavior |
3. How We Use Your Data
- Deliver and improve the Chuffty app
- Personalize your health insights
- Respond to support queries
- Comply with legal obligations
- Ensure service security and reliability
4. Legal Bases for Processing
| Region | Legal Bases |
|---|---|
| Australia | Consent, Legal Obligation, Compliance with the Australian Privacy Act 1988 and APPs |
| EU/UK | Consent, Contract, Legitimate Interest, Legal Obligation |
| U.S. | Business Purpose under CCPA/CPRA, Consent (where required) |
5. Data Storage and Transfers
All user data is stored on secure Australian servers.
International Data Transfers
For AU/EU/UK customers: We use Standard Contractual Clauses (SCCs) and implement:
- End-to-end encryption (AES-256)
- Pseudonymization
- Role-based access controls
For U.S. customers: We protect data under reasonable security and contractual safeguards.
6. Your Regional Rights
Australian Residents (Privacy Act 1988 & APPs)
You have the right to:
- Access your personal information
- Request correction of your information
- Withdraw consent, where applicable
- Complain about how your data is handled
- Be informed about the collection and use of your data
- Limit how your data is used, particularly for direct marketing
You may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
EU and UK Residents (GDPR & UK GDPR)
You have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent at any time
- Object to or restrict processing
- Port your data to another provider
Lodge a complaint with:
UK Representative (Art. 27 UK GDPR):
G A Nudd, 25 Main Street, Derbyshire DE74 2RH - enquiries@ihct.com.au
U.S. Residents (Including California - CCPA/CPRA)
If you are a resident of California, Virginia, Colorado, or other states with privacy laws, you have the right to:
- Know what categories of personal info we collect
- Request specific data collected
- Request correction or deletion
- Opt out of the sale or sharing of personal data (IHCT does not sell personal data)
- Limit the use of sensitive data
- File a complaint without discrimination
To exercise your rights, contact:
enquiries@ihct.com.au
Include “Privacy Request – [*Your Region/State*]” in the subject line
We respond within 45 days of verification.
7. Children’s Privacy
Our app is not intended for users under 16 without parental or guardian consent. If we learn we have collected data from a child without consent, we will delete it.
8. Retention
- For active users: until account is closed
- For inactive users: anonymized or deleted after 12 months
- As required by law for audit or security purposes
9. Security Measures
- Data encryption at rest and in transit
- Firewall and intrusion detection
- Access limited to authorized staff
- Regular security audits and breach protocols
- The CHUFFTY APP allows users to access a chat module provided by tawk.to - using the chat module is optional and at user discretion. While the knowledge content is provided by IHCT, the use and data retention is administered by tawk.to who are GDPR, CCPA & FERPA compliant. Read more here: tawk.to privacy
10. Global Privacy Controls & Do Not Track
We honor Global Privacy Control (GPC) signals and Do Not Track (DNT) browser settings where legally required.
11. Changes to This Policy
We may update this policy to reflect changes in law or services. Updates will be posted here and, where necessary, emailed or shown in-app.
12. Contact Us
Data Protection Contact:
enquiries@ihct.com.au
IHCT, 219/585 Little Collins Street Melbourne VIC 3000, Australia
Summary: What Rights You Have by Region
| Right / Region | EU / UK | U.S. (CCPA/CPRA) |
|---|---|---|
| Access your data | ✅ | ✅ |
| Correct data | ✅ | ✅ |
| Delete data | ✅ | ✅ |
| Withdraw consent | ✅ | ❌ |
| Opt-out of data sale | N/A | ✅ |
| Appoint representative | ✅ (IHCT) | ❌ (not required) |
| File complaint with regulator | ✅ (ICO / DPA) | ✅ (State AG / Regulator) |
General Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us via email (enquiries@ihct.com.au) or in writing using the contact details contain in this Privacy policy.
In Home Care Technology (and chuffty.com.au) will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our websites (ihct.com.au and chuffty.com.au)
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
In Home Care Technology (distributers of Chuffty)
219/585 Little Collins Street
Melbourne
VIC 3000
Australia
enquiries@ihct.com.au
Manage My Data
Delete "all" or "some" of my account dataWe take data privacy seriously.
We do not share or sell any of your data, and only use it for the purposes it was collected for.
You may request to have some or all of the data we have about you and your App usage deleted.
Please send an email request, detailing your requirements to the following email address:
Email your request here: enquiries@ihct.com.au
NOTE:
- The email request must be sent from the email account of the account holder.
- Your email must include the ACCOUNT ID associated with the account holder.
- An email reply confirmation from the original account holder will be required before data deletion is executed.
- Please allow up to 45 days to complete your request including verification.